Return Policy for Defective Products

At Sustain Coffee, we take pride in the quality of our products and service. If you receive a product that is defective or not up to our usual standards, we want to make it right.

What qualifies as a defective product?

A defective product is one that arrives damaged, is not as described, or has a fault that affects its intended use.

How to request a return:

• Please contact us within 7 days of receiving your order.
• Send us a message through our contact us form below with your order number, email for reply, and a description of the issue.
• We’ll review your request and get back to you promptly.